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Here's what we do with your info

We aim to collect as little information from you as possible. We value privacy and understand that by visiting our website, or working with us, you trust us with your information.

Privacy Policy

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Refactor Cloud UK Privacy Policy

Last updated:15/8/2024

 

1. Introduction

Welcome to Refactor Cloud UK ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

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2. Who We Are

  • Company Name: Refactor Cloud UK

  • Company Number: 14529192

  • Registered Address: 3 Marco Polo House, Cook Way, Taunton, Somerset, England, TA2 6BJ

 

3. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, and address.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

 

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To Provide Our Services: To process and deliver your orders, manage payments, fees, and charges, and to collect and recover money owed to us.

  • To Manage Our Relationship with You: To notify you about changes to our terms or privacy policy, and to ask you to leave a review or take a survey.

  • To Improve Our Services: To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

  • For Marketing and Promotions: To send you information about our services and products, if you have opted in to receive such information.

 

5. Legal Bases for Processing

We rely on the following legal grounds to process your personal data:

  • Performance of a Contract: Where processing is necessary for the performance of a contract with you.

  • Legal Obligation: Where processing is necessary to comply with a legal obligation to which we are subject.

  • Legitimate Interest: Where processing is necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests.

  • Consent: Where you have given your consent for specific processing.

 

6. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

  • Service Providers: Third-party companies that provide services to help us with our business activities, such as website hosting and payment processing.

  • Professional Advisors: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

  • Government Bodies: HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.

  • Third Parties: In the event of a business transfer, we may share your data with third parties in connection with a merger, sale, restructuring, or transfer of assets.

 

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Additionally, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

 

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

9. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

  • Access: Request access to your personal data.

  • Correction: Request correction of the personal data that we hold about you.

  • Erasure: Request erasure of your personal data.

  • Objection: Object to processing of your personal data where we are relying on a legitimate interest.

  • Restriction: Request restriction of processing of your personal data.

  • Transfer: Request the transfer of your personal data to you or to a third party.

  • Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

 

If you wish to exercise any of the rights set out above, please contact us at the details below.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes we may make to our Privacy Policy in the future will be posted on this page.

 

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: info@refactoruk.cloud

  • Address: 3 Marco Polo House, Cook Way, Taunton, Somerset, England, TA2 6BJ

 

12. Complaints

If you are not satisfied with our response to any complaints or believe our processing of your data does not comply with data protection law, you can make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

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