In 10 weeks, we turn 12 non-technical staff into builders who create agents their teams actually use.
One builder, one real problem, ten weeks
Weeks 1–4
See the flow
Weeks 5–7
Agent built
Weeks 8–9
Tested and safe
Week 10
In use, creating value
Trusted by
Each builder brings a problem from their own team and finishes with an agent that solves it.
Connectors, tools, version control and lifecycle, learned by doing.
Teams use what builders build, so one agent helps many people.
~500 hours
a month, from one citizen builder
"For the last two years I've worked with a FinTech firm, supporting their AI journey. I helped one of their citizen builders take about 3 minutes off each second-line support ticket. The team handles around 10,000 a month."
Jack Ridge, Refactor. Read the story
Pick any that apply. We will point you to the best place to start.
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AI Citizen Builder Programme
Ten weeks for 12 non-technical people. Each builder takes an agent from idea to working solution, and their team uses it.
See the programmeAI value creation
We join your teams, agree the number you want to move, and build agents on your real business context.
See AI value creationFast Flow Practitioners
Find where flow is blocked, reduce cognitive load and measure the value that reaches customers.
See Fast FlowDelivery Management
We take on multi-team delivery and give you one clear view of progress, risk and value.
See Delivery ManagementMost work starts small, with one clear question to answer.
"We required someone to work with us on execution alongside building a permanent CoE. Refactor developed the roadmap and explored further opportunity to deliver value, in line with strategy."
"Jack brought the initiative in on time, half the original estimate, and on budget. He achieved it while making everyone feel good about the result, keeping people focused however hard the work got."
Half an hour, no pitch. Tell us what you are working on and we will say whether we can help.
Book a call